yucod

A messenger bot that answers customers and captures leads while you're busy

Customers message you on Telegram, WhatsApp, Instagram or Viber and expect a quick reply. The bot answers at once, collects contact details and hands only ready-to-talk leads to your team.

Quote and schedule after your brief

Who it's for

  • Shops and service businesses answering the same questions in DMs every day
  • Clinics, salons and schools that need appointment booking in chat
  • Companies running ads that lose leads to slow replies
  • Teams serving customers across time zones

Problems we solve

People message in the evening and at weekends, and we reply the next morning. They've moved on.

The bot replies instantly at any hour with prices, availability and terms. For complex questions it collects contact details and creates a task for your team.

My team keeps answering the same questions all day.

We pull the common questions from your real conversations and build the answers into the bot. Your people handle only the non-standard requests.

Leads get lost in chats and never reach the CRM.

The bot records name, phone and request in your CRM or spreadsheet and notifies the right person. Nothing has to be copied by hand.

I'm worried a bot will say something wrong and put customers off.

The bot follows a scripted flow, and AI is added only where it fits, restricted to your topics. We test on real questions before launch and hand complex cases to a human.

What's included

  • Review of your real conversations to decide what the bot handles and what goes to a person
  • Dialogue flows: greeting, buttons, clarifying questions, handoff to staff
  • Setup on your chosen channels: Telegram, WhatsApp Business API, Instagram, Viber
  • Connection to your CRM, spreadsheet or email for leads
  • Staff notifications in Telegram or by email
  • FAQ answers from a knowledge base, with AI where it helps
  • Appointment or order booking if you need it
  • Testing on real customer questions
  • Team instructions and handover of all accounts and access to you

Choose the scope

Use a package to describe what you need. We agree on the quote and schedule after reviewing your brief and requirements.

01

Start

One messenger and simple flows: answers and lead capture

  • Bot on one messenger
  • Up to 10 flows with a button menu
  • Leads to a spreadsheet or email
  • Staff notification
Discuss this scope
02

Business

Companies with steady inbound leads that need CRM and booking

  • Up to two messengers
  • CRM integration
  • Booking or order flow
  • AI answers from your knowledge base
  • Handoff to a human
Discuss this scope
03

Multichannel

Businesses reached on several channels that need one shared logic

  • Telegram, WhatsApp, Instagram, Viber as needed
  • Shared knowledge base and flows
  • CRM and opt-in broadcasts
  • Lead reports
  • One month of support after launch
Discuss this scope

How we work

01

Brief and requirements

You describe the task and current workflow. We clarify requirements, choose a first stage and prepare a quote.

02

Pilot with a KPI

We agree a measurable goal, such as the share of leads the bot captures without a manager. We launch one flow and check the numbers.

03

Build

We build the flows and connect the messengers and CRM. You pay in stages.

04

Testing

We test on real questions from your conversations and fix weak spots.

05

Launch and handover

We go live and train your team. All accounts, files and access are yours under the agreed terms.

Scope and limits

  • We don't promise the bot replaces your whole support team: complex and unusual conversations stay with people
  • We don't guarantee a specific sales uplift: the bot reduces lost leads but can't fix a weak offer or poor ads
  • We don't bypass platform rules: WhatsApp and Instagram have limits, and we send broadcasts only to people who opted in

FAQ

Which messenger should we start with?

The one where your customers already write to you. WhatsApp is the usual choice in the EU, UK and Australia, while Telegram and Instagram suit many online businesses. We'll settle it in the brief.

Can the bot work without AI?

Yes. Button-based flows are cheaper and more predictable. We add AI where customers type free text, and limit it to your knowledge base.

What do you need from us?

Sample conversations, a list of common questions, prices and terms, plus access to your messenger accounts and CRM. WhatsApp Business API also needs company details for verification.

Are there monthly costs?

We don't charge a fee for the bot itself. The platforms do: WhatsApp conversation fees, hosting and the AI model. We list these costs in the estimate before we start.

What happens when the bot doesn't know the answer?

It says it will pass the question to a person, collects contact details and notifies your team. It is built not to invent answers.

Who owns the bot?

We agree on the handover of code, materials and account access before work starts. Third-party licences and services are listed separately when needed.

Start with your task

Describe your business, the outcome you need and your current workflow. We will clarify the requirements and prepare a quote after your brief.

Start a project brief