This Policy applies to services and subscriptions sold by OLYU GROUP LLC under the Yucod brand.
Project work
- Before work starts: if you cancel before we begin, we refund your deposit in full.
- After work starts: deposits and milestone payments cover work already performed and are non-refundable for completed stages. If you cancel mid-stage, we refund the unused part of that stage’s payment, based on the work done.
- Quality issues: if a deliverable does not meet the acceptance criteria in the proposal, tell us within 14 days of delivery. We will fix it at no extra cost; if we cannot, we refund the payment for that deliverable.
Subscriptions
- You can cancel at any time; renewal stops at the end of the current billing period.
- If you request a refund within 14 days of your first subscription payment, we refund it in full.
- Renewal payments are not refunded for partially used periods, except where the law requires otherwise or the service was unavailable through our fault.
How to request a refund
Contact the form on our Contact page with your name, invoice or order number and the reason. We reply within 5 business days. Approved refunds are returned to the original payment method; the time for the money to arrive depends on your bank or payment provider, usually 5–10 business days.
Purchases through a reseller
If you paid through an online reseller (Merchant of Record) such as Paddle, refunds are processed by that reseller under this Policy and its own terms.
Your statutory rights
This Policy does not limit any rights you have under applicable consumer protection law.