My team answers the same questions all day
We collect the common questions into a knowledge base and connect it to the bot. It handles the routine ones, so your team spends time on the hard cases.
An AI chatbot on your website that answers customers and hands off what it can't solve
The bot answers visitor questions from your own knowledge base: docs, pricing, shipping and returns, service terms. When it isn't sure, it passes the conversation to a person with the full history.
Quote and schedule after your brief
Who it's for
- Online stores that get the same questions every day about stock, delivery and returns
- Service companies whose customers want a price range and timeline before booking a call
- Sites with evening and weekend traffic and nobody on chat
- Sales teams losing leads because the first reply comes too late
Problems we solve
The site is silent at night and on weekends, and visitors go to a competitor
The bot answers around the clock. If someone leaves contact details, the lead goes straight to a manager and into your CRM.
I'm afraid the bot will make things up in front of a customer
The bot answers only from your knowledge base. If the answer isn't there, it says so and hands the chat to a person. We test it with tricky questions before launch.
We have a chat widget, but the leads from it get lost
We route every lead to your CRM, email or Telegram or Slack. The manager sees the whole conversation and doesn't need to ask the customer again.
What's included
- Question audit: we collect real customer questions from email, messengers and call notes
- Knowledge base preparation: we structure docs, pricing, policies and objection answers
- Retrieval setup (RAG: the bot first finds the relevant passage, then writes the answer from it)
- Language model selection for your task and budget
- Chat widget matched to your site design, for mobile and desktop
- Handoff rules: by keyword, on customer request, and when the bot is unsure
- Lead capture routed to your CRM, Slack, Telegram or email
- Testing on 50-100 real and adversarial questions before launch
- A short guide for your team on updating the knowledge base and reading chat logs
- All accounts, API keys and files registered to you under the agreed terms
Choose the scope
Use a package to describe what you need. We agree on the quote and schedule after reviewing your brief and requirements.
01
Answer Bot
A site that needs to handle common questions and capture contacts
- Knowledge base up to 30 pages of text
- Chat widget on one website
- Handoff to Telegram, Slack or email
- Testing and launch
02
Bot with CRM
Businesses where every lead must land in a pipeline
- Everything in Answer Bot
- CRM integration (HubSpot, Pipedrive, Zoho or any CRM with an open API)
- Contact and deal created with the conversation attached
- Lead qualification: the bot asks 3-5 follow-up questions
- Report on questions the bot could not answer
03
Multi-channel Bot
Companies that talk to customers beyond the website
- Everything in Bot with CRM
- Telegram, Instagram or WhatsApp connection (subject to platform rules)
- Two conversation languages
- Order status or booking through an external system
- One month of support after launch: knowledge base and flow fixes
How we work
Brief and requirements
You describe the task and current workflow. We clarify requirements, choose a first stage and prepare a quote.
Pilot with a measurable KPI
Together we pick one metric, such as the number of chats the bot resolves without a manager, or the number of leads captured. We launch a lean version and watch real conversations.
Knowledge base and flows
We gather the material and write answer and handoff rules. You review tone and facts.
Testing and launch
We test with tricky questions, set up integrations and switch the chat on. Payment is split into stages.
First weeks after launch
We read the conversations, fill gaps in the knowledge base and fix weak answers. Then we hand over the guide and all access.
Scope and limits
- We don't promise the bot will replace your support team. Complex, disputed and emotional conversations are better handled by people.
- We don't promise error-free answers. A knowledge base and handoff rules reduce the risk, but someone should still review chats in the first weeks.
- We don't promise sales growth up front. The pilot shows what the bot does on your own data, and only then do you decide whether to expand it.
FAQ
How much does an AI chatbot for a website cost?
We prepare a quote after reviewing your brief and requirements. A first stage can cover: knowledge base up to 30 pages of text; Chat widget on one website. Scope, payment and schedule are agreed before work starts.
Are there monthly costs after launch?
Yes, but they are small and transparent. You pay the language model provider directly for API usage (access to the model through a service) from your own account, plus hosting if needed. The amount depends on conversation volume. Support from us is optional.
What do I need to provide?
The documents and texts the bot should answer from: pricing, policies, guides, FAQ answers. Also access to your site and CRM. If you have little written material, we help build it from your email threads and call notes.
Won't the bot make up answers?
The risk can't be removed entirely. We reduce it: the bot answers only from the knowledge base, and when the answer isn't there it hands the chat to a person. We test it with tricky questions before launch and review conversations afterward.
Can it connect to my CRM and messengers?
Yes, if the system has an open API. The website and Telegram are the easiest. Instagram and WhatsApp have their own platform rules, sometimes with fees, so we check the terms upfront.
Who owns the bot and the conversation data?
We agree on the handover of code, materials and account access before work starts. Third-party licences and services are listed separately when needed.
Start with your task
Describe your business, the outcome you need and your current workflow. We will clarify the requirements and prepare a quote after your brief.