Orders arrive from several places and some get lost
We connect your site, Prom, Rozetka, forms and messengers to one CRM. Every order gets a status and an owner.
Every order, customer and shipment in one CRM instead of five tabs
We set up KeyCRM or Bitrix24 and connect it to your website, carriers and marketplaces. Orders land in the CRM on their own, so nobody retypes them. This service is built around the Ukrainian stack: Nova Poshta, Prom and Rozetka.
Quote and schedule after your brief
Who it's for
- Online stores selling in Ukraine through their own site, Prom, Rozetka and messengers
- Founders who track customers in spreadsheets, Telegram and a manager's memory
- Service businesses with ad leads that need a clear sales pipeline
- Companies that already own a CRM, but whose managers do not use it
Problems we solve
Managers create Nova Poshta waybills by hand
We connect Nova Poshta through its API (a programmatic access point). The waybill is created from the order card, and the delivery status comes back into the CRM.
Stock in the warehouse does not match what was sold on marketplaces
We sync products and stock levels. We also agree on which system is the master, so data does not overwrite itself.
You bought a CRM, but the team ignores it
We cut the pipeline down to the stages you really use, remove extra fields and run a short training. Managers see only what they need to work.
What's included
- Process audit: where orders come from, who handles them, where they get lost
- CRM choice for the job: KeyCRM for stores, Bitrix24 for leads and complex processes
- Pipeline, statuses, roles and access rights
- Nova Poshta connection: waybill creation, tracking, cash on delivery
- Prom and Rozetka connection: orders, products, stock
- Website and lead form integration, with the traffic source saved (UTM tags)
- Import of customers and products from old spreadsheets, with duplicate checks
- Automations: manager reminders, customer messages, status changes
- Team training and a short written guide
- Handover of accounts and access to you
Choose the scope
Use a package to describe what you need. We agree on the quote and schedule after reviewing your brief and requirements.
01
KeyCRM Start
A store that needs orders and delivery in one place
- KeyCRM setup, statuses and roles
- Website and Nova Poshta connection
- Customer and product import
- Manager training
02
Bitrix24 with Nova Poshta
A company with leads, deals and several managers
- Sales pipeline and fields built around your process
- Website, form and telephony integration
- Nova Poshta waybills and statuses inside the deal card
- Automated tasks and reminders
03
Marketplaces & automation
A store selling on Prom and Rozetka that wants less manual work
- Prom and Rozetka connection: orders, products, stock
- Customer message and status automations
- Reports by source and manager
- Pilot with a measurable KPI
How we work
Brief and requirements
You describe the task and current workflow. We clarify requirements, choose a first stage and prepare a quote.
Process audit
We map how an order moves today, from enquiry to delivery. We record the stages and bottlenecks.
Pilot on one channel
We connect one channel, such as your site or Prom, and set a measurable KPI. For example: every order from that channel reaches the CRM without manual entry over two weeks.
Remaining channels and automations
After a successful pilot we add the other channels, Nova Poshta and automations. Payment is made in stages.
Training and handover
We train your team and hand over access and documentation. All accounts and files belong to you under the agreed terms.
Scope and limits
- We do not promise the CRM will raise sales by itself. It removes losses and manual work, while demand comes from ads and the website
- We do not pay for CRM subscriptions, licences or paid modules. You pay the vendor directly, in your own account
- We cannot guarantee flawless sync if a marketplace changes its API. After such a change a small adjustment is needed
FAQ
KeyCRM or Bitrix24: which one should I choose?
KeyCRM is simpler and built for online stores: orders, stock, delivery. Bitrix24 fits leads, deals and more complex processes with many roles. If you are not sure, the project brief and a short audit will show which one suits you.
What do you need from me to start?
Access to your website, Prom, Rozetka and Nova Poshta accounts. You create the API keys in your own accounts, and we show you where. We also need your current order statuses and a file of customers or products, if you have one.
Can you migrate data from an old CRM or spreadsheets?
Yes. We import customers, products and order history from Excel, Google Sheets or another CRM's export. Before importing, we check for duplicates by phone and email. Very messy data needs extra time to clean.
Who pays for the CRM and its modules?
You do, directly to the vendor, in your own account. We do not resell subscriptions or add a markup. Plans change, so check current pricing on the KeyCRM and Bitrix24 websites.
What if we already have a CRM?
Then we do not replace it without a reason. We review the pipeline, integrations and automations, and fix what slows you down. We recommend switching only if the current system cannot handle your needs.
How do you verify the result?
Through a pilot with a measurable KPI on one channel. For example, all orders from the channel reach the CRM without manual entry, and the waybill is created from the order card. We record the numbers before work starts and check after two weeks.
Start with your task
Describe your business, the outcome you need and your current workflow. We will clarify the requirements and prepare a quote after your brief.