Customers buy once and disappear
We set up points per purchase and reminders when points are about to expire. Messages go out automatically by email, SMS or messenger.
Bring buyers back and let them bring friends: loyalty and referrals for your store
We add points, coupons and a refer-a-friend program to your store. Everything runs automatically: it awards, reminds and redeems.
Quote and schedule after your brief
Who it's for
- Online stores with repeat purchases: cosmetics, food, pet supplies, apparel, home goods
- Owners who pay for ads but barely use their existing customer base
- Stores that want cheaper new-customer acquisition through word of mouth
- Businesses that currently hand out discounts manually in chat or email
Problems we solve
We hand out discounts blindly and don't know if they pay off
Every coupon has rules: minimum order, expiry, single use. A report shows how many orders each promotion produced.
Friends of our customers know us but don't buy
We build a referral program: the customer shares a personal link or code, the friend gets a discount, and the customer earns points once the order is paid.
Abuse: one person creates ten accounts to farm discounts
We add safeguards: rewards are issued after delivery, limits apply per phone, address and device, and suspicious cases go to manual review.
What's included
- Program design with you: points per purchase, redemption rules, expiry
- Earning and redeeming points in the cart and customer account
- Coupons: percentage, fixed amount, free shipping, single-use and personal codes
- Referral links and codes that track who invited whom
- Automated emails or messages: welcome bonus, points earned, expiry reminders
- Abuse protection: limits, order-status checks, manual approval
- CRM integration (a system that stores customer records) so bonus history sits in each customer card
- Report: points issued and redeemed, orders generated by referrals
- Manager guide: how to add or cancel a bonus manually
Choose the scope
Use a package to describe what you need. We agree on the quote and schedule after reviewing your brief and requirements.
01
Coupons & Points
A store that needs a simple points system and promo codes
- Earning and redemption rules
- Coupons with restrictions
- Points in cart and account
- One automated earning notification
02
Points + Referral
A store that wants repeat purchases and new customers through recommendations
- Everything in Coupons & Points
- Referral links and promo codes
- Abuse protection
- Message flow: welcome, reminder, expiry
- Basic report
03
Loyalty with CRM
A store with a large customer base and several communication channels
- Everything in Points + Referral
- Customer tiers (for example, regular and VIP)
- CRM and email platform integration
- Segments: lapsed buyers, top spenders
- Program report and a pilot with a KPI
How we work
Brief and requirements
You describe the task and current workflow. We clarify requirements, choose a first stage and prepare a quote.
Program rules and KPI
We agree what a reward costs you and which metric defines success, for example the share of repeat orders over three months.
Setup and integrations
We connect points, coupons, referrals and messages. All accounts and access are created in your name under the agreed terms.
Pilot
We launch for a customer segment or one product line. We check whether the rules work and whether abuse appears.
Rollout and handover
We roll it out store-wide, train your manager and hand over documentation. Payment is in stages.
Scope and limits
- We do not promise a specific lift in repeat sales: it depends on your product, price and purchase frequency
- We do not build loyalty for stores where people buy once every few years: rewards will change little there
- We do not guarantee every platform allows complex logic without extra work: some setups need a paid plugin or a custom module
FAQ
How much does a loyalty program cost?
We prepare a quote after reviewing your brief and requirements. A first stage can cover: earning and redemption rules; Coupons with restrictions. Scope, payment and schedule are agreed before work starts.
Will this work with my platform?
Yes, if you run Shopify, WooCommerce, Magento or custom code: modules or an API (a way for systems to exchange data) are available. Closed website builders have limits, and we say so before we start.
How do you stop fake accounts?
Referral rewards are issued only after an order is delivered and paid. We add limits per phone, address and device. No system stops every fraudster, so suspicious cases go to manual review.
How many points can I give without losing money?
We work it out with you from product margins and average order value. Typically rewards are capped as a share of the order and have an expiry date. We test it in the pilot instead of guessing.
Who owns the customer data and settings?
We agree on the handover of code, materials and account access before work starts. Third-party licences and services are listed separately when needed.
What do you need from me to start?
Store access, a product list with margins, your average order value and repeat-order data if you have it. You also decide how generous the program should be: how much you are willing to give back to customers.
Start with your task
Describe your business, the outcome you need and your current workflow. We will clarify the requirements and prepare a quote after your brief.