Ads bring visitors but almost no enquiries
We walk the visitor's path from ad to form and show where they get lost: an unclear headline, a hidden button, one field too many in a form.
UX audit: find where your site loses customers and what to fix first
We go through your website or app screen by screen and give you a prioritized list of problems with examples of fixes. No generic advice.
Quote and schedule after your brief
Who it's for
- Site owners with traffic but few leads or sales
- Companies planning a redesign who need to know what to change
- Startups whose users drop off at sign-up or checkout
- Teams about to launch ads who don't want to send traffic to a weak page
Problems we solve
The site is old and nobody knows what's wrong with it
We review it against usability heuristics (proven rules of interface design) on mobile and desktop. You get a list of issues rated by severity.
The team disagrees and everyone wants to fix their own thing
We give a list ranked by impact and effort. It replaces opinions with a working order.
A redesign is expensive and it's unclear if it will help
The audit shows whether targeted fixes are enough. If they are, you don't pay for a full redesign.
What's included
- Review of key flows: homepage, catalog or services, checkout, lead form
- Expert evaluation against usability heuristics
- Mobile check on real screen sizes
- Review of button labels, headlines and form hints
- Basic accessibility check: contrast, font size, keyboard navigation
- Page speed check with Lighthouse (Google's free page testing tool)
- Analysis of Google Analytics data and session recordings (Microsoft Clarity or Hotjar), if you have them
- Annotated screenshots with example solutions
- Prioritized fix list: impact, effort, order
- 60-minute walkthrough call with Q&A
Choose the scope
Use a package to describe what you need. We agree on the quote and schedule after reviewing your brief and requirements.
01
Express audit
For a landing page or small site that needs the main problems found quickly
- One page or one flow
- Heuristic evaluation
- Mobile check
- Report with screenshots and a fix list
02
Standard audit
For a corporate site or online store that already has traffic
- Up to 5 key flows
- Analytics and session recording review
- Basic accessibility and speed check
- Prioritized action plan
- 60-minute walkthrough call
03
Audit with prototype
For an app or complex service that needs a redesign after the audit
- Everything in Standard
- Up to 10 flows
- Figma prototype of the 2–3 weakest screens
- Notes for developers
- Implementation cost estimate
How we work
Brief and requirements
You describe the task and current workflow. We clarify requirements, choose a first stage and prepare a quote.
Flow review
We go through the user path as a first-time visitor on several devices and log every obstacle.
Data check
We compare what we saw with analytics and session recordings, so each finding rests on evidence and not only on our opinion.
Report and priorities
We compile the issues with screenshots and a fix order. All files are handed to you.
Call and next step
We explain each point on a call. If you want, we can propose a pilot with a measurable KPI: fix the main issues and watch the numbers.
Scope and limits
- We don't promise a specific lift in leads: the audit shows what to change, but results depend on implementation and traffic
- Live user testing is not in the base packages. It is separate work with its own price
- We don't change your site during the audit: you get a report and can order the fixes from us or from another team
FAQ
How is a UX audit different from an SEO audit?
A UX audit looks at usability: whether a person understands what to do on a page. An SEO audit checks whether search engines can find the site. They complement each other, but they are separate reports.
What do you need from me?
A link to the site or access to the app, plus your goals and target audience. Google Analytics access is helpful. The audit works without it, but it will be less precise.
Can I order an audit if the site doesn't exist yet?
Yes. We can review a Figma mockup or a prototype. It is cheaper to fix a design than a finished site.
Who owns the report and materials?
We agree on the handover of code, materials and account access before work starts. Third-party licences and services are listed separately when needed.
How does payment work?
Payment terms are agreed with the quote before work starts. For a staged project, we describe the result and acceptance criteria for each stage. Support and third-party services are listed separately.
Will you fix the problems you find?
Yes, if you want. We can take the fixes on, for example as a pilot with a measurable KPI. You are also free to give the report to any other team.
Start with your task
Describe your business, the outcome you need and your current workflow. We will clarify the requirements and prepare a quote after your brief.