The bot answers the wrong thing and people leave
We collect real questions from your chats, calls and email. We group them by intent (what the person actually wants to do) and write answers for each one.
Dialogues for chatbots and voice agents that lead customers to a booking
We design conversation flows for chatbots and AI voice agents. Customers get a quick answer, and you get a lead or a payment instead of a dead end. It is the link between your website and automation: the bot greets visitors and passes them into your CRM.
Quote and schedule after your brief
Who it's for
- Business owners planning a chatbot or an AI receptionist
- Online stores whose support answers the same questions daily
- Clinics, salons and service companies with heavy call volume
- Teams with an existing bot where users drop off mid-conversation
Problems we solve
The voice agent sounds robotic and talks over people
We write lines for spoken language: short, with clarifying questions and natural pauses. We also design for interruptions and silence.
We don't know what the bot should do when it can't answer
We script fallbacks: ask again, offer options, hand over to a human with the conversation history. The bot doesn't invent an answer when it isn't sure.
We have a bot, but it brings no leads
We build the dialogue around one outcome: a booking, a quote or a payment. For the pilot we set a measurable KPI, such as the share of conversations that end in a lead.
What's included
- Analysis of real customer requests: chats, calls, email
- Intent map: what customers ask and what they want
- Dialogue flow diagram in Figma or FigJam with all branches
- Message copy in your brand voice
- Voice lines tuned for pace, pauses and clarifications
- Error scenarios: no match, silence, abuse, off-topic questions
- Handover rules to a human agent
- CRM field list: what the bot collects and where it sends it
- Test conversations against the script and fixes
- Developer handoff document: logic, limits, response formats
Choose the scope
Use a package to describe what you need. We agree on the quote and schedule after reviewing your brief and requirements.
01
Bot Script
One channel and one main outcome: Telegram, website chat or a messenger
- Up to 10 intents
- Dialogue flow diagram
- Message copy
- Error scenarios
02
Voice Agent
Taking calls, booking, answering common questions
- Up to 15 intents
- Lines written for speech
- Handling interruptions and silence
- Human handover
- Test runs
03
Omnichannel Dialogue System
Website bot, messenger bot and voice agent sharing one logic
- Intent map across channels
- Shared answer base
- CRM integration spec
- Testing and revisions
How we work
Brief and requirements
You describe the task and current workflow. We clarify requirements, choose a first stage and prepare a quote.
Collect requests
You share sample chats, call recordings, a question list and sales scripts. We analyze them and pull out the main intents.
Flow design
We map conversation branches, human handover points and CRM fields. You approve it before any copy is written.
Copy and testing
We write the lines, run test conversations and fix weak spots.
Handoff
You receive the files and documentation. All accounts and materials are yours under the agreed terms. Payment is in stages.
Scope and limits
- We don't guarantee a specific number of leads: results depend on traffic and your offer
- A bot will not replace a person in complex or heated conversations
- The Bot Script package does not include building the bot: that is a separate service, such as our AI chatbot build
FAQ
How is this different from building an AI chatbot?
Here we design the conversation: intents, branches, copy and handover rules. Building and connecting the bot is a separate service. If you need both, we can combine them into one project.
What do I need to provide?
Examples of real customer questions: chats, emails, call recordings. Also your price list, working rules and any scripts you already use. The more real material, the more accurate the script.
Can the voice agent work in languages other than English?
Yes. We write lines in the languages you need and plan for callers who switch languages. Recognition and voice quality depend on the speech service you choose, so we test it on your typical phrases before launch.
What does it cost and what changes the price?
We prepare a quote after reviewing your brief and requirements. A first stage can cover: up to 10 intents; Dialogue flow diagram. Scope, payment and schedule are agreed before work starts.
How do you check that the dialogue works?
We run test conversations through typical and difficult scenarios, including errors and unusual requests. For the pilot we agree on a measurable KPI and review it after launch.
Who owns the scripts and accounts?
We agree on the handover of code, materials and account access before work starts. Third-party licences and services are listed separately when needed.
Start with your task
Describe your business, the outcome you need and your current workflow. We will clarify the requirements and prepare a quote after your brief.