Customers buy once and disappear
We build a post-purchase flow: thank-you, usage tips, review request, and an offer for the next order. Timing and content match your product's buying cycle.
Turn one-time buyers into repeat customers
We build automated email and messaging flows: post-purchase follow-ups, reorder reminders and win-back campaigns. Your site and ads bring customers in, and retention keeps them coming back. Automation handles the routine and everything is tracked in your CRM.
Quote and schedule after your brief
Who it's for
- Online stores with repeat purchases: beauty, food, pet, apparel
- Subscription or recurring-order businesses
- Service businesses where clients should return: clinics, studios, training
- Companies with a contact list nobody is using
Problems we solve
Ads are expensive, and the customer list sits unused
We split the list into segments (groups by behavior): new, active, lapsed. Each group gets its own message.
Campaigns are sent by hand and irregularly
We connect automated flows to your site and CRM. Messages go out on their own when a customer takes an action or goes quiet.
Emails land in spam
We set up domain authentication (SPF, DKIM, DMARC: records that prove the email is really from you) and clean the list.
What's included
- Audit of your contact list and purchase data
- Segmentation: new, active, lapsed, VIP
- Post-first-purchase flow
- Win-back flow for lapsed customers
- Reorder reminders based on product usage cycle
- Email templates and messenger copy
- Integration with your site, CRM and email platform
- Domain setup for deliverability
- Signup form and consent rules
- Report: opens, clicks, repeat orders
Choose the scope
Use a package to describe what you need. We agree on the quote and schedule after reviewing your brief and requirements.
01
Start
Stores and services just starting to work with their customer list
- List audit
- Post-purchase flow
- Domain and platform setup
- 3-5 email templates
02
Growth
Businesses with recurring orders and a list of at least a few hundred customers
- Everything in Start
- List segmentation
- Win-back flow
- Reorder reminders
- CRM integration
03
Full cycle
Businesses that want email and messengers plus ongoing management
- Everything in Growth
- Messenger flows (WhatsApp, Telegram or another channel)
- Pilot with a measurable KPI
- Monthly management and email tests
- Reporting and recommendations
How we work
Brief and requirements
You describe the task and current workflow. We clarify requirements, choose a first stage and prepare a quote.
Data audit
We review what you have in your CRM, store and spreadsheets. If data is thin, we fix collection first.
Flows and copy
We map the flows and write the messages. You approve tone and offers.
Pilot launch
We launch one or two flows on part of the list and measure the KPI agreed at the start.
Scale and handover
We expand what works. All accounts, files and access belong to you under the agreed terms.
Scope and limits
- We don't promise a specific repeat-purchase rate: it depends on your product, price and list quality
- We don't buy or scrape contact lists without people's consent
- We can't fix a product customers don't want to buy twice
FAQ
How many contacts do I need to start?
There is no hard minimum. With very few buyers the effect will be small, and it's better to set up contact collection first. The audit makes this clear.
Which email platforms do you use?
We choose by task and budget: platforms such as Mailchimp, Brevo, Klaviyo or similar, and messenger channels through official APIs. Accounts are registered in your name.
Do customers need to consent to emails?
Yes. We add a checkbox or signup form with clear consent and an unsubscribe link, in line with GDPR and similar rules. We won't send to people who haven't opted in.
How do you measure results?
Before launch we record a baseline: how many customers buy again today. In the pilot we compare against it and show the data in the report.
Can this work with an AI agent or chatbot?
Yes. An agent can answer customers who respond to a campaign, and the CRM keeps the full history. It's part of the chain: website, customers, automation.
What do you need from me?
Access to your site or CRM, an export of customers and orders, and information about products and promotions. We write the copy; you approve it.
Start with your task
Describe your business, the outcome you need and your current workflow. We will clarify the requirements and prepare a quote after your brief.