People DM us and wait a day for a reply
We set coverage hours and agree a target response time. For common questions we prepare reply templates so answers are quick without sounding copy-pasted.
Community management: every comment answered, every lead captured
We reply to comments and DMs, remove spam and speak in your brand's voice. Customers get fast answers and enquiries stop slipping away. It links your site and your customers: social visitors reach the site, and their requests flow into your CRM and automations.
Quote and schedule after your brief
Who it's for
- Brands getting DMs on Instagram, Facebook or TikTok with nobody to answer
- Shops and service businesses fielding repeat questions on price, stock and delivery
- Companies dealing with spam, trolls and complaints under posts and ads
- Experts and clubs building an active community around their name
Problems we solve
Our ads attract spam and toxic comments
We set up word filters and moderation rules that you approve. Spam is hidden and borderline cases are flagged to you.
Public complaints and we don't know how to respond
We write a protocol: what to answer in public and what to move to private messages. Every complaint is logged and passed to you when a decision is needed.
Leads get lost in DM threads
We connect a CRM or spreadsheet that captures each lead with its source. If you want, we add an AI agent to answer simple questions overnight.
What's included
- Account audit: what's in your comments and DMs, which questions repeat
- Tone-of-voice guide and a library of approved replies
- Moderation rules and filter setup on each platform
- Daily replies to comments and DMs during agreed hours
- Spam removal and complaint handling by protocol
- Lead handoff to your CRM or sheet, tagged by source
- Engagement prompts: audience questions, story replies, polls
- Weekly report: volume, response time, recurring topics
- Content ideas drawn from audience questions
Choose the scope
Use a package to describe what you need. We agree on the quote and schedule after reviewing your brief and requirements.
01
Start
One account with a moderate message flow
- Audit and tone guide
- Reply library
- Weekday moderation and replies
- Weekly report
02
Standard
Two or three platforms and ads that draw many comments
- Everything in Start
- Replies an agreed period a week
- Lead handoff to CRM
- Complaint-handling protocol
- Content topic suggestions
03
Community + AI
Brands with a large audience or a member club
- Everything in Standard
- AI agent for routine questions outside working hours
- Community activities: polls, live sessions, challenges
- Escalation of hard cases to you
- Monthly results call
How we work
Brief and requirements
You describe the task and current workflow. We clarify requirements, choose a first stage and prepare a quote.
Rules and replies
We write the tone guide, templates and moderation rules. You approve everything before launch.
Pilot with a KPI
The first month runs as a pilot with one clear target, such as first-response time, agreed in advance.
Daily work
We reply, moderate and pass leads to your CRM. Hard cases go straight to you.
Report and tuning
Each week you get a report and we refine the rules. Payment is in stages.
Scope and limits
- We don't promise viral follower growth: that's a content and ads job, not moderation
- We don't decide refunds, discounts or compensation for you: for hard cases we ask you
- We don't reply manually 24/7: the AI agent covers nights only in the package that includes it, and it doesn't replace a human in a conflict
FAQ
Will you reply in my brand's name?
Yes, in a tone we agree on. We write a guide and a reply library that you approve. If a question falls outside it, we ask you.
What do you need from me at the start?
Manager-level access to your accounts, plus information on products, prices, delivery and returns. We also need one person who can answer unusual questions quickly.
Who owns the accounts?
We agree on the handover of code, materials and account access before work starts. Third-party licences and services are listed separately when needed.
How do you handle negative reviews?
By protocol: a calm, factual public reply, with details moved to private messages. Abuse and spam are removed under rules you approved. We don't delete legitimate criticism.
Can an AI agent handle part of the work?
Yes, for repeat questions about prices, hours or delivery. It answers fast and passes the enquiry to your CRM. Complaints and unusual cases stay with a human.
How do you report results?
Weekly numbers: volume, response time, topics and leads. During the pilot we set one measurable target and check it at month end. We don't guarantee sales.
Start with your task
Describe your business, the outcome you need and your current workflow. We will clarify the requirements and prepare a quote after your brief.